Terms and Conditions
1. Scope & Provider
(1) These General Terms and Conditions (GTC) apply to all orders placed via the online shop of Louisa Raschke - Louspolewear Studios (hereinafter “Provider” or “we”) on the Shopify platform.
(2) The offer is directed at consumers within the meaning of Section 13 of the German Civil Code (BGB).
(3) Any deviating general terms and conditions of the customer will not be recognized unless we expressly agree to their validity in writing.
2. Conclusion of contract
(1) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to order .
(2) By clicking the button “Order with payment”, the customer submits a binding offer to purchase the goods contained in the shopping cart.
(3) The contract is concluded as soon as we accept the order by sending an order confirmation by email or when we dispatch the goods.
(4) Should a product be unavailable, we reserve the right not to accept the order. In this case, we will inform the customer immediately.
3. Prices, shipping costs & payment terms
(1) All prices are final prices including statutory VAT , but excluding shipping costs .
(2) The available payment methods are listed during the ordering process. We offer all common payment providers, including:
- PayPal
- Klarna (purchase on account, installment purchase, instant bank transfer)
- Credit card (Visa, Mastercard, American Express)
- Apple Pay & Google Pay
(3) Payment processing is carried out via external payment service providers. When using these providers, their terms and conditions and privacy policies apply. We have no access to payment data processed by third-party providers.
(4) The goods remain our property until full payment has been made ( retention of title according to § 449 BGB).
4. Delivery & Shipping
(1) Delivery takes place within Germany and, if applicable, other countries in accordance with the shipping options specified in the shop.
(2) The stated delivery times are non-binding . We will inform the customer immediately if any delays occur.
(3) Should a delivery fail due to incorrect address information, non-acceptance or multiple delivery attempts , the customer shall bear the resulting costs.
(4) The risk of accidental loss or damage to the goods shall pass to the customer or a third party designated by him upon handover.
(5) If a package arrives damaged, please contact us immediately with photos of the damage so that a complaint can be initiated with the shipping service provider.
5. Right of withdrawal & returns
Right of withdrawal for standard products
(1) Consumers have the right to cancel their order within 14 days without giving any reason.
(2) The cancellation period begins on the day on which the customer or a third party takes possession of the goods.
(3) To exercise the right of withdrawal, the customer must send us a clear declaration of his decision via contact form or email.
(4) The customer shall bear the costs of return shipping.
(5) After receipt and inspection of the goods, a refund will be made within 14 days to the original payment method. Refunds are excluded if the goods have been used beyond what is necessary to check their quality and functionality, or if they show signs of wear.
Exclusion of the right of withdrawal for individual products
(1) The right of withdrawal does not apply to individually manufactured products, e.g., tailor-made bodysuits.
(2) If there is any uncertainty as to whether a product has been individually manufactured, the customer may submit an inquiry in advance.
(3) If there are any problems with individually manufactured products, please contact us so that an accommodating solution can be found.
6. Cancellation & changes before shipping
(1) Customers can cancel orders as long as the goods have not yet been dispatched.
(2) If cancellation is requested after dispatch, the above cancellation conditions apply.
7. Warranty & Liability
(1) The statutory warranty rights apply.
(2) The provider is not liable for damages caused by improper use or normal wear and tear.
(3) Further claims for damages are excluded unless there is intent or gross negligence .
8. Vouchers & discount codes
(1) Discount codes are available from time to time. The validity and terms are stated with each code.
(2) Discount codes are non-transferable and cannot be applied to orders retroactively.
(3) Gift vouchers can only be redeemed for the purchase of products in the online shop and not for cash payment.
9. External links & third-party providers
(1) Our shop may contain links to external websites. We assume no liability for their content.
(2) Payments via third-party providers (e.g. PayPal, Klarna) are subject to their own terms and conditions and privacy policy .
10. Final provisions
(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
(3) Provider & responsible for the shop is:
Louisa Raschke
Louspolewear Studios
Lange Feld Straße 82
30926 Seelze
Germany
(4) The place of jurisdiction for all disputes shall be – to the extent permitted by law – the registered office of the company.