General terms and conditions of business

1. Scope & Provider

(1) These General Terms and Conditions (GTC) apply to all orders placed via the online shop of Louisa Raschke - Louspolewear Studios (hereinafter referred to as "Provider" or "we") on the Shopify platform.

(2) The offer is directed at consumers within the meaning of Section 13 of the German Civil Code (BGB).

(3) Any deviating general terms and conditions of the customer will not be accepted unless we expressly agree to their validity in writing.

2. Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to order.

(2) By clicking the button "Order with payment", the customer submits a binding offer to purchase the goods contained in the shopping cart.

(3) The contract is concluded as soon as we accept the order by sending an order confirmation by email or when we dispatch the goods.

(4) Should a product be unavailable, we reserve the right not to accept the order. In this case, we will inform the customer immediately.

3. Prices, shipping costs & payment terms

(1) All prices are final prices including statutory VAT, but excluding shipping costs.

(2) The available payment methods are listed during the ordering process. We offer all common payment providers, including:

PayPal
Klarna (purchase on account, installment purchase, instant bank transfer)
Credit card (Visa, Mastercard, American Express)
Apple Pay & Google Pay

(3) Payment processing is carried out via external payment service providers. When using these providers, their terms and conditions and privacy policies apply. We have no access to payment data processed by third-party providers.

(4) The goods remain our property until full payment has been made (retention of title according to Section 449 of the German Civil Code).

4. Delivery & Shipping

(1) Delivery takes place within Germany and, if applicable, other countries in accordance with the shipping options specified in the shop.

(2) The stated delivery times are non-binding. Should any delays occur, we will inform the customer immediately.

(3) Should a delivery fail due to incorrect address information, non-acceptance or multiple delivery attempts, the customer shall bear the resulting costs.

(4) The risk of accidental loss or damage to the goods shall pass to the customer or a third party designated by him upon handover.

(5) If a package arrives damaged, please contact us immediately with photos of the damage so that a complaint can be initiated with the shipping service provider.

5. Right of withdrawal & returns

Right of withdrawal for standard products

(1) Consumers have the right to cancel their order within 14 days without giving any reason.

(2) The cancellation period begins on the day on which the customer or a third party takes possession of the goods.

(3) To exercise the right of withdrawal, the customer must send us a clear declaration of his decision via contact form or email.

(4) The customer shall bear the costs of return shipping.

(5) After receipt and inspection of the goods, a refund will be made to the original payment method within 14 days. A refund is excluded if the goods have been used beyond what is necessary to check their quality and functionality, or if they show signs of wear.

Exclusion of the right of withdrawal for individual products

(1) The right of withdrawal does not apply to individually manufactured products, e.g., tailor-made bodysuits.

(2) If there is any uncertainty as to whether a product has been individually manufactured, the customer may submit an inquiry in advance.

(3) If there are any problems with individually manufactured products, please contact us so that a fair solution can be found.

6. Cancellation & changes before shipping

(1) Customers can cancel orders as long as the goods have not yet been dispatched.

(2) If cancellation is requested after dispatch, the above cancellation conditions apply.

7. Warranty & Liability

(1) The statutory warranty rights apply.

(2) The provider is not liable for damages caused by improper use or normal wear and tear.

(3) Further claims for damages are excluded unless there is intent or gross negligence.

8. Vouchers & discount codes

(1) Discount codes are available from time to time. The validity and terms are stated with each code.

(2) Discount codes are non-transferable and cannot be applied retroactively to orders.

(3) Gift vouchers can only be redeemed for the purchase of products in the online shop, not for cash payment.

9. External Links & Third-Party Providers

(1) Our shop may contain links to external websites. We assume no liability for their content.

(2) Payments via third-party providers (e.g. PayPal, Klarna) are subject to their own terms and conditions and privacy policy.

10. Influencer & Partner Program

10.1 Eligibility & Registration

(1) The Influencer & Partner Program is aimed at:

Pole dance studios and trainers
Content creator in the field of pole dancing/fitness
Influencers with thematically appropriate content

(2) Participation takes place after registration via the provided registration form and verification by Louspolewear Studios.

(3) After successful verification, partners will receive a unique partner code via email within 1-2 business days. This code is:

Permanently valid
Personal and non-transferable
Intended exclusively for the registered partner

10.2 Commission regulations

(1) Partners receive a 10% commission on the net sales of all orders placed with their individual partner code.

(2) The commission is calculated based on the net purchase price (excluding VAT). In the event of returns, the corresponding commission will be automatically canceled or deducted from future payouts.

(3) The commission is automatically collected when the partner code is used in the ordering process.

10.3 Payment of commissions

(1) Commissions are paid out once a quarter, provided the minimum payout amount has been reached.

(2) The minimum payout amount is €50.00 net. If the commission amount is less than €50.00, it will be automatically carried over to the next quarter. Accumulation occurs until the minimum amount is reached.

(3) Partners will be notified by email of due payments. Partners will issue a proper invoice for the commission payment. Payment will be made within 14 days of receipt of the invoice.

(4) Partners are responsible for the proper taxation of their commission income.

10.4 Obligations of the partners

(1) Partners undertake to:

Truthful and transparent advertising of the products
Marking of advertising content in accordance with applicable advertising guidelines
Compliance with all relevant legal requirements, in particular regarding advertising labelling
Link to our online shop (https://louspolewearstudios.de) with a do-follow link on your website

(2) The following are prohibited:

Misleading or false product claims
Aggressive or spam-like advertising methods

10.5 Termination of the partnership

(1) Either party may terminate the partnership at any time with 14 days’ notice in writing.

(2) In case of violations of these Terms and Conditions or misuse, Louspolewear Studios reserves the right to terminate the partnership without notice and to deactivate the partner code.

(3) Any commission claims already accrued shall remain unaffected by termination, provided they have accrued properly.

10.6 Data Protection & Reporting

(1) Partners receive access to anonymized sales data generated with their code.

(2) Personal data of customers will not be passed on to partners.

(3) Partner data is processed in accordance with our privacy policy.

10.7 Disclaimer

(1) Louspolewear Studios is not liable for lost commissions due to technical malfunctions or incorrect code usage by customers.

(2) Partners are liable for damages caused by misleading or unlawful advertising.

10.8 Changes to the program

(1) Louspolewear Studios reserves the right to change the terms and conditions of the partner program with 30 days’ notice.

(2) Changes will be communicated to the partners via email. In case of disagreement, the partners have a special right of termination.

11. Final provisions

(1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.

(3) Provider & responsible for the shop is: Louisa Raschke Louspolewear Studios Lange Feld Straße 82 30926 Seelze Germany

(4) The place of jurisdiction for all disputes shall be – to the extent permitted by law – the registered office of the company.